Technical Support

Comprehensive technical documentation, user guides, FAQs, and after-sales support

After-Sales Service Policy

Warranty Period

  • • Basic whole-unit warranty: 3 months (from the date of receipt)
  • • Extended Warranty Service: Available for an additional fee to extend the full-unit warranty by 3 months, up to a maximum of 6 months total.
  • • Original Parts Warranty: 6 months

Warranty Coverage

  • • Product quality issues
  • • Performance defects under normal use
  • • Factory defects

Non-warranty Coverage

  • • Human damage (drops, impacts, corrosion, etc.)
  • • Malfunctions caused by unauthorized modifications, disassembly, repairs, or the use of non-genuine parts
  • • Normal wear and tear
  • • Third-party accessories not from our own brand (e.g., third-party cameras, flight controllers, and other optional integrated components)

Friendly Reminder

During the warranty period, free repairs are provided for non-human-damage issues with our own products; human-caused damage incurs parts costs only. Outside the warranty period, labor and parts fees apply.

Frequently Asked Questions (FAQ)

What is the device's water resistance rating?
The Tianjian series FPV drone is rated IP68 for water resistance, allowing normal operation in rain or humid conditions. However, prolonged submersion in water is not recommended.
What is the video transmission latency?
Our proprietary digital transmission system achieves latency as low as 30ms, enabling stable transmission up to 10km on the 5.8GHz frequency band.
How long does the battery last?
Flight time ranges from 15 to 25 minutes depending on the model and flight mode. The Long-Range Edition features a high-capacity battery for up to 25 minutes of flight time.
Which flight controllers are supported?
Fully supports mainstream flight controllers like Betaflight and INAV, providing complete parameter configuration files.
How do I get a firmware update?
Download the latest firmware from the Support page, or follow our official community for update notifications.
What is the warranty policy?
Full unit warranty: 3 months; accessories warranty: 6 months. Damage caused by human error is not covered under warranty.

Download Resources

ELRS Firmware Re-flashing Guide

PDF · -

Download

Jianming 6 Rack Assembly Manual

PDF · -

Download
Common2Item · No.1Page / of1page

Open Source Model Library

We offer 3D print models and laser cutting files for select products to support DIY enthusiasts in creating their own accessories. All models are licensed under Creative Commons and may be used for personal learning and research.

X1 Rack Accessories

3D printed model files with detailed assembly instructions

View Model

Pro Voyager Edition Accessories

Accessories exclusive to the Extended Range Edition, designed to optimize battery life.

View Model

Universal Accessories

Universal accessory model compatible with multiple device models

View Model

Need more help?

If the resources above don't resolve your issue, please contact our technical support team.

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